Abstract
E-commerce, new retail, and other changes have highlighted the requirement of high efficiency and accuracy in the logistics service. As an important section in logistics and supply chain management, warehouses need to respond positively to the increasing requirement. The “smart warehouse” system, which is equipped with emerging warehousing technologies, is increasingly attracting the attention of industry and technology giants as an efficient solution for the future of warehouse development. This study provides a holistic view of operations management problems within the context of smart warehouses. We provide a framework to review smart warehouse operations management based on the characteristics of smart warehouses, including the perspectives of information interconnection, equipment automation, process integration, and environmental sustainability. A comprehensive review of relevant literature is then carried out based on the framework with four perspectives. This study could provide future research directions on smart warehouses for academia and industry practitioners.
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