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Strategic Study of CAE >> 2017, Volume 19, Issue 3 doi: 10.15302/J-SSCAE-2017.03.013

A Study on China’s Manufacturing Servitization Development Strategy

1. Ministry of Industry and Information Technology of the People's Republic of China, Beijing 100804, China;

2. School of Economics and Management, Beijing University of Posts and Telecommunications, Beijing 100876, China;

3. China Machinery Industry Federation, Beijing 100823, China;

4. China Center for Information Industry Development, Beijing 100846, China;

5. Research Center for Development Strategy, Beijing University of Posts and Telecommunications, Beijing 100876, China

Funding project:中国工程院咨询项目“制造强国战略研究(二期)”(2015-ZD-15) Received: 2017-04-25 Revised: 2017-05-18 Available online: 2017-07-10 14:18:17.000

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Abstract

This paper is based on the research report titled "Manufacturing Servitization Development Strategy", which is a sub-project of a major advisory project organized by the Chinese Academy of Engineering: the Manufacturing Power Strategy II. This paper discusses the servitization strategy of China's manufacturing industry, including the necessity of its implementation, the implications of servitization, service mode, management mode, and related modern information technology and service platforms. The core of manufacturing servitization is still manufacturing; however, the manufacturing industry can expand its development space and enhance its competitiveness through servitization. Customer-oriented manufacturing enterprises offer a wide range of services, including product customization, leasing, financing, monitoring, e-commerce, supply chains, project contracting, and recycling services; in this way, they represent a new type of industry that is characterized by the integration of products and services. Manufacturing servitization shows two converging trends. The first trend is close cooperation and integration between the manufacturing industry and producer services; the second trend is the integration of the manufacturing industry with modern information technology. Manufacturing enterprises are building product design service platforms, e-commerce service platforms, remote-monitoring service platforms, and supply chain service platforms that are based on the Internet.

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